Customer Service Blogs & Blog Posts
Blogs on customer service
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Latest Blog Posts on customer service
- 4% of consumers use Twitter or Facebook for Customer Service by The Seldom Seen Kid on Nov 25, 2009
According to a survey released last week by Corizon, only 4% of British consumers use social media platforms to contact a company. According to the poll of 2,127 consumers, asked what contact method... [[ This is a content summary only. Visit my web...
- Whoops Is Your Marketing Or Customer Service Broken? by Business Coaching on Nov 12, 2009
Excellent ten minute video from marketing master Seth Godin on broken businesses and how your business may be broken by crazy marketing, customer service or operations.
- No Onions, But Plenty Of Fireworks With Bier by David Marsden on Nov 8, 2009
Last night, eight of us from Enfield Clubhouse went to Alexandra Palace to see London's largest and most popular fireworks display. Below are some photos and a video I took. The fireworks were pretty and spectacular - worth seeing, if you like that k...
- I hate to say it, but some moron in marketing just ruined a salesman's day by Marketing by Permission on Nov 3, 2009
I've been a salesman and I've been a marketing man. I'm good at both, but I prefer marketing. I like the challenge of providing a pipeline of business six months down the track. I find it harder than selling. Maybe that's because I have never been sh...
- Barclaycard: Impressive Public Relations by The Seldom Seen Kid on Oct 28, 2009
Barclaycard’s PR team are extremely helpful. After the frustrations of my user experience when using their website on Sunday, Kerryn, Barclaycard’s Senior PR Manager, got in touch and... [[ This is a content summary only. Visit my websit...
- Barclaycard: Creating A Bad Online Customer Experience by The Seldom Seen Kid on Oct 24, 2009
Barclaycard’s Online Customer Experience is rubbish. When I was at University I went to a student fair and found myself lured by the seemingly easy credit on offer from Barclaycard. £450 extra... [[ This is a content summary only. Visit my we...
- An End to Silent Phone Calls? by Marketing by Permission on Oct 23, 2009
A £2,000,000 fine ought to cure it, oughtn't it? So hopes a BBC article covering the fond hope that fines are to be increased, at least. I've covered silent calls before. Me, I doubt it. I want to know when a silent call is a silent call. I hav...
