Multichannel Thinking
Blog URL http://multichannelthinking.blogspot.com
Located London, London United Kingdom
Tags Business Modelling, Customer Experience, Innovation, Multi-channel, Social Media, Web 2.0, Trends, Retail, Credit Crunch
Retail Innovation and Customer-Centricity.
Latest Blog Posts
- Pointing Fingers Will Damage Your Credibility on Apr 11, 2009 in Customer Centricity
I was recently involved in a customer service experience that reminded me just how badly a company can damage its brand by trying to pass the blame on to others. Here's the example...On Monday I was offered a phone upgrade from O2 and accepted it. Th...
- Industry, Online, Consumer and Mobile Trends in Retail 2009 on Feb 23, 2009 in Trends
With the standard flurry of predictions at the start of every year, it's always hard to pick out the value from the vast swathes of text that fill up the multitude of published articles. To make it easier I've distilled out some pointers towards
- Could The Retail Industry Save Itself Using Game Theory? on Jan 30, 2009 in Retail Credit Crunch
In my previous post on whether the Christmas Sales have destroyed hopes of a retail recovery, I discussed how retailers have exhibited classic non-cooperative behaviour. By focusing only on individual interest and survival, their collective actions h...
- Have the Christmas Sales Destroyed Hopes of a Retail Recovery? on Jan 27, 2009 in Retail Credit Crunch
It is finally January and the industry is slowly recovering from the Christmas frenzy. The smoke is clearing to leave retailers facing the start realities of 2009, and the January slowdown is giving businesses time to reflect on the follies of collec...
- Facilitating Innovation Through Knowledge on Jan 2, 2009 in Innovation
A key element in the success of organisations is their ability to capture, manage and share knowledge, learning and best practice amongst the workforce. However knowledge is often confused with information, and thus organisations typically address th...
- Is The Future Of Business Going To Be Telepathic Technology? on Jan 1, 2009 in Innovation
Let's kick off 2009 with a bit of exciting futurism! Here's an interesting talk on advances in cyborg technology and what it might mean for business.Is the future of business going to be telepathic technology? Will people be able to pay for stuf
- Developing Knowledge Sharing Communities For Businesses on Dec 23, 2008 in Social Networking for Business Innovation
One of the biggest problems facing most organisations is a combination of poor internal information sharing mechanisms and a lack of a collaboration culture. Since both are key foundations of innovation, this issue has serious consequences for organi...
